How are we doing?
Five minutes of your time will make a difference

We are on a daring quest to find out exactly what you think about us because we are always striving to be better for you.
Your opinion truly matters, so don’t hold back…
your answers will remain completely anonymous.
We know your time is very valuable and we promise never to take it for granted.
So, THANK YOU in advance for taking the time to share your thoughts with us!

-Rob Johnston, President


Survey copyright Terrier Marketing Inc. 2018
Used with permission

Let's Go!
 
Please Note: If you don't have an opinion or prefer not to answer a specific question, please simply skip the question and scroll down to the next one

 
Customer Service

 
Access to staff

How easy is it to talk to us? Are we easily accessible?
 
Level of knowledge

Do we know what you need us to know?
 
Communications

Are we friendly and professional?
 
Responding

Do we get back to you in a timely manner?
 
Product Availability

Do we give you accurate availability information?
 
Problem Solving

Do we demonstrate good problem solving ability and offer solutions?
 
Do we do the right thing...

if mistakes are made?
 
Comments on Customer Service?

 
Order fulfillment, Invoicing and Stock

 
Shipping promptness

Do we ship / dispatch your orders promptly?
 
Shipping accuracy

Do we ship / dispatch your orders accurately?
 
Shipment tracking

Do we provide shipment tracking information?
 
Invoicing

Are our invoices clear and accurate? (please ask Accounting to weigh in on this one)
 
Back Orders

Do we handle back orders/late orders in a timely manner?
 
Shipping problems

Do we resolve shipping problems satisfactorily?
 
Do we stock the right products?

What you need, when you need it...
 
Do we keep adequate inventory/stock to meet your needs?

 
Comments on order fulfilment & inventory?

 
Technical Support & Service

 
Are our techs easy to reach?

 
Do our techs have the right level of technical / product knowledge?

 
Do our techs respond in a timely manner?

 
Do our techs demonstrate good problem solving ability and offer appropriate  solutions?

 
How would you rate our product training?

 
Do we complete repairs in a timely manner?

 
Tech Support & Service Comments?

 
Quotations & Systems consultation

 
Access

Is our quotations and systems team easy to reach?
 
Does our quotations & systems team have the level of knowledge you need?

 
Does our quotations & systems team respond in a timely manner?

 
Are our quotations clear, complete and accurate?

 
Are our drawings clear, complete and useful?

 
Do we consistently meet your project deadlines?

 
When a mistake is made on a project, do we do the right thing?

 
How is our willingness to attend site meetings?

 
Quotations & Systems comments?

 
Website

 
Do you visit our website regularly/frequently?

     
 
How would you rate our website for product information?

 
How would you rate our website for technical documentation & manuals?

 
You're almost done!

Thank you for hanging in this far!
 
How likely are you to recommend Interactive Technologies to a friend or colleague?

 
Where do we need to improve?

Be honest, we can take it.
 
What do we do right? We want to make sure we keep doing it!

We want to make sure we keep doing it!
You did a wonderful job!
Thank you for taking this time, and helping to make a difference in the way we operate.



Survey copyright Terrier Marketing Inc. 2018

DONE!
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